Returns

We aim for you to love all your purchases from Golden Vida. However, we understand there might be times something doesn’t work. No worries! We are here to help.

Return Policy:

  • We offer a 14 day return policy. Items must be received within 14 days of your order date. Returns cannot be accepted after this time.
  • Eligible returns will be issued a store credit only. We cannot issue refunds.
  • Items must be returned in their original condition. Items must remain unwashed and
  • Items with scents, makeup, deodorant, or any other stains/damages  will be ineligible for a return.
  • Items must include all original tags.
  • Non-returnable items include: sale or discounted items, hats, intimates (bodysuits, bralettes, swimwear), jewelry, leggings, and athletic wear.
  • Shipping costs are nonrefundable.

How to make a return:

  • Please complete the return form included in your order.  Place the form inside the package along with the original packing slip. Please be sure your items are securely repackaged and addressed correctly. Unfortunately, we are not responsible for items that are damaged or lost during their return to us.
  • Shoes must be returned in their original box and placed inside an additional secure package.
  • The customer will be responsible for paying for the shipping of the item. Please note the tracking number of your return package for proof of delivery and for your records.
  • Please allow 5-7 business days for us to process your return once it is received.
  • When your item has been approved for a return, you will receive an email with instructions on how to apply your store credit for a future purchase. We look forward to future business with you!

Defective Items:

Please carefully look over your item/s as soon as you receive your order. Any damaged or defective items must be reported within 2 days of receiving your order. 

Send returns to:

Attn: Golden Vida Returns Department

3526 Lakeview Pkwy. Ste. B #263

Rowlett, TX 75088

 

Thanks for shopping Golden Vida Boutique! Please reach out to us if you have any questions at info@goldenvidaboutique.com